Archives Glossary Terms

Responsible, Accountable, Consult and Inform RACI is an acronym for Responsible Accountable Consult and Inform. It is used to allocate different levels of roles and responsibilities with-in an organisation.

Network Operations Centre A department or function of a company which centralises the management, control and monitoring of one or more networks in order to quickly identify and resolve issues that could affect the performance or security of the network.

Statement of Work Identifies proposed works including timeline and deliverables. A form of project planning.

Project Management Office A specific department for the management of projects and standards.

Just In Time A manufacturing technique where components are delivered as close to the time the are required as possible.  This reduces storage costs.  See also .  

Kanban is a system to control the logistical chain from a production point of view, and is a inventory control system. Kanban was developed by Taiichi Ohno, an industrial engineer at Toyota, as a system to improve and maintain a…

A distributed Version Control System used in software development, which allows developers to work on a ‘branch’ of code in isolation before ‘committing’ the new code back to the central system.

Software as a Service Centrally hosted software provided on a subscription licence basis. Usually the central software is updated across all users at the same time and can be easily scaled up and down using cloud resources.

Customer Satisfaction The evaluation of a customer’s experience to determine is they are satisfied with the product or service they have received, and identify any strengths and weaknesses of the organisation.

Intruder Detection System A security system for the detection of unauthorised access and intruders within a network.