ISO 9001
The Quality Management Standard.
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What is ISO 9001?
Find out how ISO 9001 Consultants can help you to implement the internationally recognised standard for Quality Management.
The ISO 9001 standard is designed to apply to almost any product or service, requiring the organisation to consider the planning and delivery to the customer.
Key Themes of
Quality Management
Customer Feedback
Obtaining and analysing customer feedback, both good and bad, is an important quality management tool to help an organisation improve its product or service.
Questionnaires are one popular method of receiving feedback, but there are other ways to hear what customers think.
Resources, Infrastructure & Work Environment
The standard requires an organisation to consider the resources it needs to effectively provide its service.
The human resources required to operate the organisation are considered, including the training and skills needed.
However the standard also references to ‘tools’ and work environment needed to create the product or provide the service.
Our Facilities Audit service can help you ensure that the maintenance of essential equipment is up to date and legally compliant.
Design & Development Processes
The design & development clauses in ISO 9001 can be excluded, and many service providers do elect to exclude them.
However design and development can often be seen in both product and service, and applying these clauses of the standard can provide control over the process.
Purchasing & Outsourced Requirements
Processes require an input, whether that is a raw material or a sub-contractor. ISO 9001 requires you to evaluate the suppliers and outsource third parties to ensure they help you maintain high standards.
Quality Objectives & Continual Improvement
As in all management system standards, ISO 9001 requires the organisation to strive for continual improvement by obtaining and analysing feedback from the customer, then setting objectives to improve performance.
ISO 9001 Testimonials
““We have received feedback both from internal stakeholders and from our certifying body, LRQA, about the professionalism, knowledge, and pragmatism displayed by Assent, and we’re very happy to continue our partnership.”
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“Unrvld have been using Assent for a number of years to provide guidance on our ISO 9001 and 27001 accreditations. We’ve found their advice invaluable in maintaining our system, tailoring it to the business and passing external audits. Assent has always strived to put across the requirements of the standards in simple terms, helping us achieve the right level of detail in our management systems without going overboard.”
ISO 9001 Training
Access ISO 9001 Training from our learning & development company Lorators.
ISO 9001 Add-Ons
Process Mapping
Drive Process Improvements
IATF 16949
Quality Management in Automotive
AS 9100
Quality Management in Aerospace
ISO 9001 + BIM
Use ISO 9001 to implement Building Information Modelling
ISO 9001 Auditors
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