Archives Glossary Terms

Voice over Internet Protocol Or also Voice over IP – this is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over internet protocol networks such as the Internet.

Uninterrupted Power Supply An uninterruptible power supply, also uninterruptible power source, UPS or battery/flywheel backup, is an electrical apparatus that provides emergency power to a load when the input power source or mains power fails. A UPS differs from an…

Service Level Agreement A service level agreement is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose…

Session Initiation Protocol Is a signalling protocol used for initiating, maintaining and terminating real-time sessions such as voice, video and message applications.

Real Time Information Often now known as for the PAYE RTI introduced in April 2013 fundamentally reformed Pay As You Earn tax reporting, requiring all UK employers to notify HMRC of their liability to PAYE at the time or before…

Request for Comment This is a publication of the Internet Engineering Task Force which creates the standards for Internet and Internet-related technologies.

Risk Assessment and Method Statement Risk assessment is the determination of quantitative or qualitative estimate of risk related to a well-defined situation and a recognised threat (also called hazard). … Also, medical, hospital, social service and food industries control risks…

Planned Preventative Maintenance More commonly referred to as simply planned maintenance (PM) or scheduled maintenance, is any variety of scheduled maintenance to an object or item of equipment for example, on your air-conditioning to ensure there are no issues present…

Non-Disclosure Agreement Also known as a confidentiality agreement (CA), confidential disclosure agreement (CDA), proprietary information agreement (PIA) or secrecy agreement (SA), is a legal contract between at least two parties that outlines confidential material, knowledge, or information that the parties…

Learning Management System Often a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs.