Travel Management Companies (TMC) handle some of the most personal and sensitive information there is and work in a sector that has a much higher environmental impact than other business services organisations.
Our consultants are experienced in helping Travel Management Companies manage risks across the spectrum including Quality, Environmental, Energy and Information Security through integrated management systems.
Through the Global Distribution System (GDS), Galileo or Vendor Portals, TMC staff are handling and processing personal identifiable information (PII) on a regular basis, and should ensure that an effective Risk Management Process, such as ISO 27001, is in place. Certification to ISO 27001 also provides an additional benefit for the company.
Our Consultants can help.
Payment Security – PCI DSS
Through Bill-Back or direct card payments, Travel Management Companies are often in the scope of PCI DSS, and this is an area our consultants can help and advise on.
The travel industry is a people industry, and delivering a high quality service to the end users is vital in retaining and growing business.
Quality Management Systems such as ISO 9001 can be used to obtain and analyse feedback, while also studying operational processes to identify improvements.
Energy and Environment
The travel industry has a high carbon footprint, and Travel Management Companies have a responsibility to manage this as far as possible. Looking internally at the company’s premises is a good place to start, but in-direct impacts can also be targeted, by advising on the most efficient travel itinerary for travellers.
How Assent Can Help
Assent has experience working with Travel Management Companies to manage risks and implement best practices such as ISO standards.
We can support you through gap analysis, implementation, internal auditing, consultancy or other professional services to continually improve your organisation.