Archives Glossary Terms

Learning Management System Often a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs.

Heating, Ventilation and Air-Conditioning While the Energy Centre usually tries to avoid the use of acronyms, HVAC is in common use in the heating and cooling industry. It stands for “heating, ventilation and air conditioning,” three functions often combined into…

Heads of Terms These are documents and a schedule of items that are normally agreed before the commencement of a commercial lease agreement to highlight the key elements of the agreement such as rental payment psf, lease length (or term).

End of Day E.g. for a deadline “send this document by EOD”.

Client or Customer Relationship Management In its purest and most literal form CRM stands for Customer Relationship Management. A system or strategy for managing client interactions, dealing with future and current customers, optimising and systematising relationships.

Close of Play e.g. for a deadline – “I’ll send that report by COP”.

Coder-Decoder This is a device or technique to convert analog signals such as an audio or video file and turn into a digital format (or vice versa).

COB (Close of Business) Used as a deadline, “I want that by COB”.

CMS (Content Management System) A software suite used to create and manage documents and websites. The term CMS is regularly associated with Web content, although systems are developed to maintain all kinds of information.

To impartially audit the client’s product, service or system against a particular standard and provide written assurance that it meets the specific requirements.