ISO/IEC 20000 is the international standard for I.T Service Management aligned with the ITIL (IT Infrastructure Library) framework. It has been developed to enhance the quality of services delivered to both internal and external customers.
The standard has 2 key parts:
ISO 20000-1 Specification. Defines the requirements for I.T Service Management. UKAS accredited bodies award Certification against part 1 of the standard.
ISO 20000-2: Code of Practice. Provides guidance for internal auditors and those planning improvements to the service.
Benefits of ISO 20000
- Improved IT Service Quality
- Improved and Measurable Customer Satisfaction
- Improved User Experience and Increased Productivity
- Reduced Costs.
ITIL (IT Infrastructure Library)
ITIL is not a standard, but a framework for IT Service Management that provides checklists, practices and procedures for common IT service management functions.
Operating the ITIL framework can help an organisation control it’s IT Service Management, improving the quality of services and reducing costs.
Certification can be achieved with ISO 20000 which is the International standard for IT Service Management.
ISO 20000 Consultants – How We Can Help.
Our consultants can guide you through the process of implementing ITIL and achieving certification to the ISO 20000 Standard.
Contact our consultants to find out more.