ISO 20000 Two Parts
ISO 20000-1 Specification
Defines the requirements for I.T Service Management. UKAS accredited bodies award Certification against part 1 of the standard.
ISO 20000-2: Code of Practice
Provides guidance for internal auditors and those planning improvements to the service.
Benefits of ISO 20000
- Improved IT Service Quality
- Improved and Measurable Customer Satisfaction
- Improved User Experience and Increased Productivity
- Reduced Costs.
ITIL (IT Infrastructure Library)
ITIL is not a standard, but a framework for IT Service Management that provides checklists, practices and procedures for common IT service management functions.
Operating the ITIL framework can help an organisation control it’s IT Service Management, improving the quality of services and reducing costs.
Certification can be achieved with ISO 20000 which is the International standard for IT Service Management.