Recently more and more nonconformities are being raised during external audit against the use of certification marks and logos.
Not because the clients who use them aren’t entitled to, but because of nuances in the certification body’s rules.
While management system standards don’t address the use of certification marks directly, the agreement with your certification body will include rules and licensing requirements; which in turn is governed by ISO 17030 General Requirements for Third-Party Marks of Conformity.
So what can you do to protect against this unnecessary non conformance?
You must be Certified by the Certification Body
This might seem obviously but for the avoidance of doubt, to use a certification mark you must be certified by that body.
This means being compliant with their ISO certification scheme by completing both stage 1 and stage 2 external audits initially, and surveillance audits there-after.
Even after a successful stage 2 audit, your organisation will only be “recommended for certification” until it has been confirmed by the certification body’s back office processes, who then issue the certificate.
So while you may talk about “working towards certification” or even having “completed the audits”, until you receive the certificate you should not use any certification marks on your website or paperwork.
If your certification lapses or is suspended, you should remove the marks immediately to avoid confusion.
Furthermore, the ISO logo is protected too, so making your own ‘ISO certified’ image that includes the ISO logo should not be done either.
Take a look at the rules around use of the ISO logo: ISO name and logo.
Why do Certification Bodies Raise NonConformities for use of Certification Marks?
The trust and integrity of certificates issued by these bodies underpins the entire industry.
Without it the value of these certificates, and associated marks, is lost and offers no assurance to stakeholders.
So it’s important that certification marks are used correctly.
As mentioned above, the use of certification marks is addressed by ISO 17030: General Requirements for Third-Party Marks of Conformity.
This standard puts a responsibility on certification bodies to not only enforce rules around the use of marks but also to seek out misuse, even among organisations that are not their clients.
So that’s why external auditors are obliged to check the use of these marks.
How to Avoid a NonConformance for Use of Certification Marks
Some of the rules issued by certification bodies can be confusing and even external auditors can struggle to apply them correctly.
They can also change often, particularly where there are requirements to hyperlink the mark on your website back to a particular page of the certification body’s website. These links can break and become a nuisance.
To avoid problems you should access the latest guidance on logo use from your certification body before an external audit. This is often available through their client portals or websites.
Review the current rules and check for compliance where you use them. You may find it beneficial to add this as an item in your management review meeting.
You should also check that any hyperlinks attached to the logos are still valid.
Don’t Be Discouraged from using Certification Marks!
By going through the rigorous ISO Certification process investing time and money on the project, you have earned the right to proudly display these marks, so don’t let the threat of a NonConformance discourage you.
If you have any queries, you should reach out to the certification body for clarification.
If that fails and you do get a nonconformance which you feel has been given unfairly, don’t be afraid to challenge it with the auditor at the time or through the certification body’s complaint process. However in most cases you may find it easy just to amend your use of the logo.
Contact our team to find out how we can support you!
See also: How to Promote Your ISO Certification!