If you have an effective Horizon Scanning Programme, the likelihood of a crisis severely affecting your business should be significantly reduced. However, not everything can be foreseen or planned for, sometimes unexpected events can create an existential threat the requires Crisis Management.
Our Crisis Management services aim to deal with the consequences of a severe disruptive event, minimising the damage and the acting to recover from the consequences.
The types of crisis organisations face can vary, and may include:
- Severe Adverse Weather Conditions: disrupting operations and presenting a threat to staff, customers ad the public.
- Cyber Attack: leading to a breach of personal data, disruption or complete loss of technical infrastructure.
- Reputation Damage: can come from many places but often the most damaging is is from within the organisation. Responding correctly and ethically to damage the organisation has caused itself can be difficult.
- Financial Threats: can arise from sudden changes in the market, or mergers and acquisitions. Large, long-established companies can fall quickly when the market moves against them.
Different skills and expert knowledge is needed for each situation, but effective Crisis Management involves the co-ordinatio of these efforts including:
- Scanning & Planning,
- Training & Awareness,
- Testing & Exercising,
- Continual Improvement,