Customer Feedback 2022

We have had another set of satisfying results on the back of our Customer Journey Survey! Feedback for our operations over 2022 have given us confidence that our team are all pulling in the same direction and continue to deliver for our clients! 
Here are some of the results; 

Customer feedback

Remote working is still working!

100% of those taking part prefer to keep ‘some’ or ‘all’ work remote. Our consultants will continue to deliver client days as requested on a client-by-client basis, with a client-led approach. 

Customer feedback

Back-Office Support is Strong! 

100% of those taking part rate the office team as ‘Excellent’ or ‘Very Good’ overall! 
One of the key benefits of using Assent for your ISO needs, as opposed to a stand-alone consultant, is that we have a back-office team working from 8.30am – 6pm weekdays. As a result of this our clients have a whole team available to support them between working sessions.  This team are the heartbeat of our company and care deeply about what they do – So, it’s good to see that our client base has rated them so highly!   

Customer feedback

Super Consultants! 

100% found the consultants delivering the work to be ‘Excellent’ or ‘Very Good’. 
We pride ourselves on having consultants who care about their work and the growth of our clients. So, it’s great to see that our consultants are continuing to bring their expertise and experience to our clients and their organisations, and of those who took part in this year’s feedback were satisfied! 

Here are some more comments that were received as part of our survey for 2022; 

“Simon has been amazing and I am really grateful for all his work top get us to where we are now in our ISO 9001 journey. We have not been the easiest of clients with several changes and delays, but Simon has never made us feel anything but supported. The office team at Assent – Jazmin and Donna and everyone else I have dealt with have been polite and friendly. A lovely company to work with. Thank you” 

– Kate, A Communications Provider 

“Always a pleasure to work with Kathy and Robert!” 

– Matthew, IT Digital Services 
Donna Clements
Donna Clements
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