Archives Glossary Terms

End of Day E.g. for a deadline “send this document by EOD”.

Client or Customer Relationship Management In its purest and most literal form CRM stands for Customer Relationship Management. A system or strategy for managing client interactions, dealing with future and current customers, optimising and systematising relationships.

Close of Play e.g. for a deadline – “I’ll send that report by COP”.

Coder-Decoder This is a device or technique to convert analog signals such as an audio or video file and turn into a digital format (or vice versa).

COB (Close of Business) Used as a deadline, “I want that by COB”.

CMS (Content Management System) A software suite used to create and manage documents and websites. The term CMS is regularly associated with Web content, although systems are developed to maintain all kinds of information.

To impartially audit the client’s product, service or system against a particular standard and provide written assurance that it meets the specific requirements.

Assent consultants provide expert opinions, analysis, and recommendations to organisations or individuals, based on their own expertise e.g. ISO 27001, ISO 45001.

Air Pollution Control Residues APCR are hazardous regardless of composition and have a high pH, heavy metal content and persistent organic pollutants (POPs) such as dioxins. They must be managed in a controlled way to ensure the protection of the…

Refuse Derived Fuel Produced from domestic and business waste, which includes biodegradable material as well as plastics. Non-combustible materials such as glass and metals are removed, and the residual material is then shredded.