Service Level Agreement A service level agreement is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose…
Session Initiation Protocol Is a signalling protocol used for initiating, maintaining and terminating real-time sessions such as voice, video and message applications.
Real Time Information Often now known as for the PAYE RTI introduced in April 2013 fundamentally reformed Pay As You Earn tax reporting, requiring all UK employers to notify HMRC of their liability to PAYE at the time or before…
Request for Comment This is a publication of the Internet Engineering Task Force which creates the standards for Internet and Internet-related technologies.
Risk Assessment and Method Statement Risk assessment is the determination of quantitative or qualitative estimate of risk related to a well-defined situation and a recognised threat (also called hazard). … Also, medical, hospital, social service and food industries control risks…
Planned Preventative Maintenance More commonly referred to as simply planned maintenance (PM) or scheduled maintenance, is any variety of scheduled maintenance to an object or item of equipment for example, on your air-conditioning to ensure there are no issues present…
Non-Disclosure Agreement Also known as a confidentiality agreement (CA), confidential disclosure agreement (CDA), proprietary information agreement (PIA) or secrecy agreement (SA), is a legal contract between at least two parties that outlines confidential material, knowledge, or information that the parties…
Learning Management System Often a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs.
Heating, Ventilation and Air-Conditioning While the Energy Centre usually tries to avoid the use of acronyms, HVAC is in common use in the heating and cooling industry. It stands for “heating, ventilation and air conditioning,” three functions often combined into…
Heads of Terms These are documents and a schedule of items that are normally agreed before the commencement of a commercial lease agreement to highlight the key elements of the agreement such as rental payment psf, lease length (or term).
