Robert Clements

Robert Clements

Change Management in IT

Is it an additional overhead or does it reduce costly incidents? ISO 20000 defines the objective of change management: ”To ensure all changes are assessed, approved, implemented and reviewed in a controlled manner.” It’s important to design a change control process…

Managing Social Media Use

Social Media has changed how people communicate and express opinions on the internet. In many ways legislation and business is trying to catch up. There are a huge variety of issues to carefully consider around social media, here we look…