Archives Glossary Terms

Opportunity for Improvement something that has been identified as having potential for improvement and could escalate to a non-conformance

Observation Something that has been noted as potentially negative or non-compliant

Non Conformance Something that has not met requirements. Identified as Major or Minor.

Corrective Action Request Actions required to address / close out a non conformance.

Certification Body An organisation responsible for assessing a management system and providing certification.

United Kingdom Accreditation Service National accreditation body that assesses the competence of Certification Bodies. More:

Energy Management System A structured system for Energy management often following the ISO 50001 standard. May or may not be certified.

Change Advisory Board Provides support to a change management team by approving changes and assisting in prioritisation and assessment.

Management System Standards Developed by , BSI and other bodies, management system standards provide the requirements and guidelines for a structured management framework. For example: ISO 9001 for Quality Management ISO 14001 for Environmental Management ISO 27001 for Information Security Management

Management System A framework of policies, processes and procedures.