Robert Clements

Robert Clements

Policy Process Procedure: Get Your P’s Right!

ISO 9001 Consultants

The terms ‘policy’, ‘process’ and ‘procedure’ might seem interchangeable but they are three distinctly different tools which can be used to support your organisation in different ways.   Where you find them referenced in management system standards, they are important…

How Emojis Could be Good for Business!

The long-standing etiquette of professional communication is beginning to change, as the boundaries separating our work and personal lives become more blurred thanks to flexible working practices. Some will see this as a negative step, devaluing the professional relationships and…