To support our flexible working strategy, Assent Risk Management has moved it’s published telephone lines into Microsoft’s 365 Platform.
Our increased use of the Microsoft 365 platform in recent months has helped us deliver effective ISO Remote Consultancy through video conferencing and screen sharing. We’ve helped clients maintain their ISO Management Systems and implement projects completely from scratch.
We have also seen many benefits by taking a ‘Remote First’ approach including increased efficiency, reduced costs and reduced carbon footprint.
This upgrade for our VoIP telephone lines will help us work more collaboratively with our clients and team members across the world.
Being able to receive calls within Microsoft Teams means all our daily communications methods are on one platform, improving the customer experience for the first time they contact us.
Head of Client Services, Jazmin Taylor, said:
Our top priority is delivering the best experience for our clients.
Having our VoIP telephone lines available within Microsoft Teams means we have a single communications platform.
We can handle customer enquiries faster by connecting them with our team anywhere in the world, and easily begin a Teams meeting with several relevant parties.
Our clients have given great feedback on our remote working.
- Move Published Lines to 365.
- Better customer experience.
- Collaboration with the team across the world.
- Ability to quickly respond and create conference calls.