New York based market research company Radius Insights has successfully implemented ISO 20252 attesting to Annexes A, B, C, D and F, achieving certification in October 2025, with help from Assent Risk Management.
About Radius Insights
Radius Insights is a strategic market research and insights consultancy that helps brands navigate complexity, uncover growth opportunities, and drive measurable business results.
Using both quantitative and qualitative research methodologies, Radius designs custom solutions that align with client priorities, from product development to brand strategy.
With a global reach and experience across industries like technology, healthcare, financial services, and consumer goods, Radius partners with leading B2B and consumer brands to deliver actionable intelligence that fuels innovation and competitive advantage.
About the ISO 20252 Project
This substantial project began with a gap analysis exercise, conducted remotely with the team at Assent.
With full engagement from the Radius team we were able to align the company’s current policies, processes and procedures to the requirements of the standard, which identified opportunities for improvement.
With the resulting gap analysis report we established an ‘implementation roadmap’ leading up to certification by the end of the year (2025).
After working together to complete the identified actions, Assent provided a full internal audit against the ISO 20252 standard, sampling projects and other objective evidence to test the effectiveness of the company’s quality management system, ensuring Radius were certification read!
The ISO 20252 Audit Process
Selecting CIRQ, an ANAB accredited ISO 20252 certification body, we supported Radius through the pre-assessment process, interpreting the form and advising on appropriate evidence to provide.
However, the Radius team successfully handled the 4-day external audit alone, having benefitted from knowledge transfer over the months of gap analysis, implementation and internal audits.
We were pleased to hear on the final day that Radius had been recommended for certification!
Comment from the Client
After more than 60 years in business, we knew our processes were strong, but pursuing ISO 20252 certification was still a big lift. When we started the gap analysis in April, the requirements felt complex and detailed, and we wanted to make sure we got it right.
That’s where Assent made all the difference.
Robert Clements and Danny Lee were true partners from day one. They didn’t just hand us a checklist; they helped us understand the “why” behind every requirement, which kept our team focused and engaged while balancing day-to-day work.
With their guidance, what once felt daunting quickly became doable. Step by step, we built on our existing strengths, filled the gaps, and got across the finish line. Achieving ISO 20252 is something we’re incredibly proud of, and we couldn’t have done it without Assent’s expertise and support.
– Peter Wolmart, SVP Operations at Radius Global Market Research
Comment from the Consultant
“Attesting to FIVE out of the SIX ISO 20252 Annexes is a huge task, but the Radius team’s commitment and dedication to quality, together with our experience and systematic approach ensured a successful outcome, on time! Congratulations to the whole team.”
– Robert Clements, Consultant. Assent Risk Management
