Established in 1939 by Walter Phillips, this family-run organisation began as a manufacturer of photographic mounts and book bindery. Over almost 80 years of trading, the organisation has bloomed into a high-quality manufacturer of a range of promotional items using materials such as paper-over-board, PVC and Polypropylene. Intriguingly, for a period of time the organisation produced the iconic Red Book for the popular TV series “This Is Your Life”.

In 2015, the organisation underwent a rebrand which included changing their name from “Phillips Plastics” to “Phillips Direct”.

Four generations of the family have run the organisation: Walter Phillips, his son Anthony Phillips, his son and daughter in law Peter and Kay Phillips, and their daughter Heather Phillips-Jones. To this day Peter, Kay and Heather still manage and are actively involved in the daily running of the organisation.

How have we helped Phillips Direct and what have been the benefits?

Assent facilitated the initial implementation of the organisation’s ISO9001 and ISO14001 certifications, and have provided consultancy and support ever since. Being a small business, the organisation needed the management systems to be manageable and beneficial; Assent’s experience ensured this was the case.

Assent has provided support and advice throughout the growth, development and changing structure of the organisation; such as the rebrand, the move to a paperless Management System, and the changing economical landscape.

With the launch of the 2015 version of the standards, Assent are currently helping Phillips Direct to navigate their transition to the new and improved standards.

Feedback from Heather Phillips-Jones, Director of Phillips Direct

“Assent have been a great support to us (me in particular) over the last 4 years +. They have always been on hand to answer my every question and explain to me that the procedures and systems we incorporate for ISO purposes do need to be beneficial in the running of the business.”

Are you a small company who’re interested in our services?

If you’re a small business who’re interested in the services that we provide, please take a look at our Prosper Small Business Scheme website. The consultancy products offered by Prosper have been re-created from a blank canvas to ensure they deliver benefits to small businesses at a reasonable cost. Contact us today to discuss how we can help you.


ISO 9001 in Hertfordshire

ISO 14001 in Hertfordshire

ISO Consultants in Hertfordshire

Lauren Tobin
Lauren Tobin
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