Journey: Feedback Results 2014

During November 2014, as part of our Assent Journey Project, we asked an independent third party to engage with our existing clients and ask for their feedback on our service.

Journey 2014It’s important to us that we live up to our PRIDE values which are to be Progressive, Responsible, Independent, Dedicated and Expert.

We are pleased to present the results of our client survey, as part of the Assent Journey below. And we extend out thanks to all of our customers who took part in this exercise.

If you didn’t and would like to give us your feedback, we would welcome it at any time.

What do our customers think our service?

We are delighted to be able to announce that 100% of our ISO implementation customers surveyed answered that they are more than satisfied with the service that they have received from Assent, with 82% describing the service as “Excellent”.

Although the numbers were smaller, the same levels of satisfaction were also experienced from our other consultancy services; including Health & Safety, Environmental, Information Security and Quality & Performance.

We were delighted to know that 100% of our customers who responded would recommend us happily, and many already have. In our field, a word of mouth referral is the best lead we can possibly receive, so we are very grateful for all recommendations. We are not restricted geographically, so please feel free to pass on our details to anyone who may need our services at some point.

What do our customers think of our communication?

It was interesting to learn that the majority of our contacts are not actively engaging with social media, either because of internal social media policies, or due to lack of time, so our posts are often not seen. However our information emails are considered to be “Useful and Informative” by those who read them. With the Industry Updates and Changes to Legislation emails and blogs being considered the most useful and relevant to those surveyed. We wish to continue to be helpful to you, long after we have completed the work, so we will continue to focus on providing these useful updates, with an appreciation that you are busy, so ensuring that we grab your attention by using relevant subject headings for these emails. If you do not receive these emails, but would like to please: CLICK HERE.

What do our customers think of us as people?

It was interesting to learn that the majority of our customers are only familiar with the consultant who did the work for them, so we are pleased that we have already made the decision to profile all of our colleagues, so that you can learn more about them should you want or need to.

What didn’t our customers know about us?

The most useful bit of feedback from this exercise was to discover that only 45% of those surveyed were aware of all of the services that we offer. Considering that 100% were happy with the work that we do and would recommend us, this is an area that we will focus on developing, as we would hope that if you are happy with our work, and have needs in the other areas that we deliver services in, then you would also consider using us, or recommending us, in these areas. As a reminder, our full list of services can be found here.

For more information Visit our Journey Page: http://www.assent1.com/about-us/journey/

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