As we look back on 2025, we’re delighted to share the insights gathered from our annual Customer Feedback Survey. Your input plays a vital role in shaping the way we deliver our services, support our consultants, and innovate with new best‑practice frameworks. Thank you to everyone who took the time to contribute.
🌟 Consistently High Satisfaction Across Our Consultancy Team
Clients once again rated our consultancy services exceptionally highly. The vast majority selected “Excellent” across key areas including:
- Punctuality
- Knowledge
- Helpfulness of reports
- Overall satisfaction with our consultants
One client summarised it perfectly: “Always professional, friendly, and helpful.”
These results reflect our commitment to ensuring every consultant provides the dependable, expert support our clients rely on.
📞 Outstanding Feedback for Our Office Team
Our office team continues to be one of our greatest strengths. Respondents rated the team highly in:
- Email and telephone manner
- Knowledge and ability to assist
- Responsiveness to enquiries
Most clients reported being “Extremely Satisfied” with the support they received, reinforcing the value of our attentive service culture.
🤝 Overall Experience: A Strong Endorsement
When asked about their overall satisfaction with our service, almost all respondents selected “Extremely Satisfied”—a testament to the collective effort across the entire Assent organisation.
Importantly, an overwhelming number of clients said they would confidently recommend Assent to others. We’re grateful for your trust and proud that so many have already done so.
🤖 AI Adoption in 2025: A Varied Landscape
The survey revealed a fascinating split in how organisations are approaching artificial intelligence:
- Many clients are actively developing their own AI tools or using AI within existing systems.
- Others remain cautious, with some not using AI at all or only beginning to explore options.
This blend of early adopters and careful evaluators highlights a healthy and diverse client landscape. As AI continues reshaping compliance and risk management, we remain ready to support clients at every stage of their journey.
🏠 Preferences for Working Practices
When asked how they prefer to work on ISO projects in 2026:
- The majority favoured mainly remote delivery
- A significant number preferred a hybrid mix of remote and on‑site support
This aligns perfectly with our flexible service model, which enables us to partner with organisations in the way that suits them best.
🏅 Inclusion, Diversity, Equity & Accessibility (IDEA) Framework
Ahead of the launch of our best‑practice IDEA framework and recognition mark, we were pleased to see meaningful interest from clients. Many expressed enthusiasm for participating in the pilot or exploring the scheme upon launch.
This reinforces our belief that businesses want practical tools to embed inclusion and accessibility into their operations, and we’re excited to bring this initiative to the market in early 2026.
Thank You for Your Feedback
Your feedback shapes our continuous improvement and our long‑term strategy. We’re committed to maintaining the high standards you expect from us while innovating in the areas that matter most, AI, accessibility, remote working, and best‑practice frameworks.
Here’s to an even more impactful 2026.
If you’d like to discuss any aspect of your feedback or explore new areas of support, we’d love to hear from you.
